Creating, programming, designing customer service website , application iPhone ,Android

Name: Creating, programming, designing customer service website , application iPhone ,Android
Rating: 5 (1872 reviews)

80% of customers confirmed that their dealings with the entity are due to good customer service, even if the service is provided by another business with better features but does not offer the same excellent customer service. Therefore, creating and developing customer service applications is one of the important steps you should take if you wish to maintain your customer base and increase expansion and outreach. The creation, programming, and design of a customer service website and application for iPhone and Android helps in analyzing data effectively, reviewing all customer requests, and resolving their issues easily. The primary goal here is to understand the customer, retain them, and increase customer satisfaction, consequently boosting sales and expanding your business. Therefore, do not hesitate to create a customer service application designed with the latest technologies, programming languages, and exclusive features that strongly attract customers and make you the leader in your business among competitors. With the engineers and programmers of elfnon company, you can provide the backbone of your business, which is excellent customer service, using the latest technologies and means.

Some features

Smart user interface

We provide an easy and modern user interface that is highly suitable for use on all types of devices, along with tools that assist in using the application by individuals with special needs, such as providing contrast features for the visually impaired, among other modern technological tools that make its use easy to navigate.
Smart communication

Directing the client intelligently to the appropriate technical support for their issue or inquiry and collecting the client's data, thus enabling quick access to the identifier and analysis in a manner that connects them directly to the suitable employee to resolve their issue.
Multiple support

We work on providing various support channels in the interface, where the client finds before them the icon for automated chat or email and social media channels related to your business, among other different methods for direct communication that can be responded to instantly with one click from the client.
Connecting all communication channels

We integrate all your communication channels such as Facebook, email, WhatsApp, Instagram, and others into the application, supporting the idea that the client can receive technical support in any way they prefer while also keeping up with your latest news.
Call routing

The client can choose their preferred method of communication, whether through messages, the application itself, or by phone, and when their choice is phone communication, they are automatically directed to one of the customer service representatives.
Customer Relationship Management (CRM)

Providing previous data and complaints, for example, and interactions that occur through your services so that the customer service representative can find a direct answer for clients instead of asking the client about all their previous transactions and having to inform the customer representative that they had previously called with a technical issue, for example, and so on.
Live chat

A live and real-time chat icon with one of the customer service representatives is added, allowing the client to ask any questions or inquiries to the customer service representative, providing you with 24/7 customer service, and this tool is the best when the client faces an issue with your services.
Appointment booking

An appointment booking tool is provided, which includes the available date for work at the branch, in addition to the appointment and the client's basic data to enable effective communication with them upon their arrival, in addition to the fact that booking is done within minutes from the application, and the client does not have to waste time.
Videos and smart solutions

Short videos are provided showing the solution method for the most prominent problems faced by clients, so they can follow along and find a quick solution to their issue, whether it is in registration or the service itself, and any matters reported by the client due to their experience in their field and the most common problems faced by their clients.
Instant notifications

The instant notification service provides a message of permissions in front of the client to support and enhance the application, informing users of any recent updates added to the application or notifying them that their issue has been resolved, or reminding them of the appointment that has been booked, thus enabling effective and continuous communication with them.
Service evaluation

We provide the feature for clients to write any suggestions or opinions that help in improving customer service to better meet the needs of clients, and work on classifying these evaluations and finding a quick solution for product development and understanding the needs of the target group.
Security and privacy

Providing a strong security code to protect sensitive client data from any breaches or theft, which is evident from the moment they download the application and the various registration methods available to increase the security of their use of the application.
Voice services

The possibility of finding a voice-guided assistant in the application to reach a solution to their problem or an answer to their inquiry and assist in easily and quickly accessing any of the products and services, which is one of the additions that many clients appreciate according to statistics.
Multilingual support

You can choose to make Arabic or English the primary language, along with other additional languages that you can request to be added easily, thus enabling the fulfillment of all the needs of your clients.
Periodic reports

One of the features we provide when designing the customer service application is the detailed periodic reporting service, which allows you to understand client behavior, track their movements and needs from your services and products, and work on improving the provided service to suit them as a client and understand their satisfaction with the services offered.
Emergency response

Adding this emergency service allows the client to immediately talk to one of the customer service representatives and reach a solution for the emergency problem that occurred.
Automatic updates

The application is supported by automatic and periodic updates when any technical malfunctions are noticed, and the user is notified that a new update has been added to the application to increase their desire to use it and feel comfortable without facing any malfunction or slow usage.
Initial experience

The application is worked on in an initial trial to reach the best version of it before it is presented to users, and any of the tools you desire are added due to our use of the latest programming languages available in the market.

The features, properties, and technologies used are not final and may increase if requested or based on the final project analysis.

Show more

What does the design of the customer service website and application for iPhone and Android look like?

Portfolio images.

Smartphones

The design of the website and application is compatible with all browsers and smartphone screens.
Request a sample preview

Control panel

100% Arabic control panel easy to use to manage every aspect of the website or application with ease and convenience.

Introductory video for the website and application

Packages and prices

Bronze

Comprehensive package
2500Saudi Riyal
- Designing customer service website
- Programming (Php Laravel) website & panel
- License for one domain/hosting
- Without hosting
- Without domain reservation
- With company rights
- Free updates for one year
- Encrypted programming & applications
- Duration work (15 days) God willing
Request the package
Silver

Comprehensive package
4600Saudi Riyal
- Designing customer service website
- Programming (Php Laravel) website & panel
- License for one domain/hosting
- Company rights
- Space (1000 MB) for one year
- Traffic (10000 MB) monthly
- (10 accounts) Email
- Unlimited (FTP) accounts
- Unlimited (Mysql) databases
- Domain (Com, Net, Org) for one year
- Folder protection with password
- Daily, weekly, and monthly backups
- Free updates for one year
- Encrypted programming & applications
- Duration work (45 days) God willing
Request the package
Golden

Comprehensive package
8300Saudi Riyal
- Designing customer service website
- Programming (Php Laravel) website & panel
- License for one domain/hosting
- Company rights
- Space (5000 MB) for one year
- Traffic (50000 MB) monthly
- (50 accounts) Email
- Unlimited (FTP) accounts
- Unlimited (Mysql) databases
- Domain (Com, Net, Org) for one year
- Folder protection with password
- Daily, weekly, and monthly backups
- Free updates for one year
- Unencrypted programming & applications
- Duration work (45 days) God willing
Request the package
Diamond

Comprehensive package
2000012500Saudi Riyal
- Designing customer service website
- Programming (Php Laravel) website & panel
- Designing customer service application iPhone
- Designing customer service application Android
- Programming applications in (Dart) language
- Without rights
- Open license for any number of domains
- Without rights
- Space (10000 MB) for one year
- Traffic (100000 MB) monthly
- (100 accounts) Email
- Unlimited (FTP) accounts
- Unlimited (Mysql) databases
- Domain (Com, Net, Org) for one year
- Folder protection with a password
- Daily, weekly, and monthly backups
- Free updates for one year
- Receiving source code website & applications
- Unencrypted programming & applications
- Duration work (45 days - 90 days) God willing
Recommended Request the package

Other packages

The duration of work and cost (price) are evaluated based on the final analysis of the programming properties and technologies used in the project creation, and customized packages can be created specifically for large projects.

If you have any inquiries or need assistance, please provide your phone number with the country code for our team to contact you.

Work mechanism

Technical analysis

We start by creating support contracts (SLA – Service Level Agreement) with continuous updates for 12 months, beginning with a comprehensive analysis of the project to accurately determine the requirements and technical details, along with preparing a comprehensive (SRS) document that reflects all technical and functional aspects, which will then be reviewed and approved by you to ensure clarity of vision before moving on to the next stages.
Design

We design a modern, attractive, and innovative User Interface (UI) and User Experience (UX) that reflects the project's identity to ensure ease of use and smooth interaction, providing the designs to you for review and approval, allowing you to ensure that the project reflects your vision in the finest details before starting implementation.
Programming

In this phase, we implement the project programmatically, including as agreed the development of the front end (Frontend Development) such as (Native) - (Cross-platform) and programming types (Java) - (Dart/Flutter) - (React Native) - (Kotlin) - (Swift) and the back end (Back-End Development) such as (Php) - (Laravel) with databases (MySQL) - (Firebase) after completing the analysis and design phases.
Testing

We subject the project to a series of rigorous tests after programming is completed to ensure it is free of errors and achieves the highest performance levels, verifying its compliance with the technical analysis and approved design to ensure a distinguished user experience, with the possibility of obtaining certified certificates such as quality or accreditation (ISO) - (GDPR Ready).
Maintenance

We ensure the project's continued efficiency by providing maintenance and technical support services throughout the agreed year, 8 hours daily from 9 AM to 5 PM from Sunday to Thursday, including addressing any technical issues or inquiries and providing security updates that ensure continued performance with satisfactory efficiency while resolving Bugs.
Follow-up

Our role does not end with the project launch; we monitor its performance and provide periodic improvements to ensure its stability and superiority in the market with strong performance and sustainable success. We also work to enhance the user experience and ensure that the project achieves its goals, giving you a strong competitive advantage and a successful long-term investment.

Other stages

Frequently asked questions

Benefits of creating a website or app?

The benefit lies in displaying advertisements for companies like Google and others, or even selling memberships to profit from the website or application, or providing paid services such as selling products or maintenance, or even offering delivery services or taxi services, among other ideas that generate financial returns benefiting the application or website manager and profiting from the project.
Can you help me build the website?

Of course, we will be with you step by step, even for inquiries, to ensure you are in safe hands.
Website or app earnings?

This is not specified and depends on whether the website or application starts to gain popularity or not, which requires patience and follow-up to reap the benefits of the site. Typically, it does not take less than a year for Google to add it to the search engine if the number of pages exceeds 200,000 pages, and the profit can come from selling memberships, for example, VIP or specific features with a monthly subscription, or advertisements for Google, which are charged per click, meaning every click on an ad counts as profit starting from 1 cent in US dollars up to 5 dollars per click on an ad in your website or application, of course, if your visitors exceed 10,000 daily, this is fantastic profit.
Can I sell the website or application?

Yes, you can sell it to one person, whether an entity or an individual, with our notification to transfer ownership to them.
Design and programming services?

We offer design and programming services for mobile applications and web applications, in addition to designing and developing websites. We can also work with various platforms and technologies such as dart, iOS, Android, React Native, WordPress, Laravel, Swift, and Java.
Basic implementation steps?

The process of designing and programming applications and websites involves several essential steps. After the initial consultation with the client, we analyze their needs and design the graphical interface. After that, we convert the design into an interactive prototype for testing. Upon approval of the design, we program the application or website and test it before delivering it to the client.
What languages do you use?

We use a wide range of languages and technologies. For graphical user interface design, we use HTML, CSS, and JavaScript. For mobile application programming, we use Java (for Android) and Swift (for iPhone), in addition to React Native as a cross-platform application interface and also Google’s Dart. For web application and website programming, we use languages such as PHP, Python, and JavaScript, and rely on frameworks like Laravel.
What are your service prices?

The price of our services depends on a number of factors such as the size of the project, the required features, and the technical complexity. Therefore, it is important to provide specific details about the project to obtain an accurate cost estimate. Please contact us to discuss your project and receive direct consultation and guidance.
Technical support after delivery?

Yes, we provide comprehensive technical support after project delivery. We care about our clients’ satisfaction and strive to ensure that our applications and websites function optimally. If you have any issues or inquiries, please contact us and we will be happy to provide support and resolve the issue.
Post-development services?

In addition to application and website support, we offer performance optimization and security updates for applications and websites. We also provide planning and future expansion services based on clients’ requirements and changing needs.